Reduce candidate wait times.įree up store managers’ time to spend building relationships with candidates and cultivating a positive corporate culture.Ĭompletely remove the manual resume screening stage and lower overall cost. Ideal identified five key ways to help Indigo succeed:Īutomatically review every candidate and notify them of their status. When Indigo looked at how much time individual store managers were spending screening resumes and trying to reach candidates, they knew there had to be a better way. Individual Indigo store managers act as hiring managers and juggling both roles can become overwhelming.Īlways innovating, Indigo wanted to see where they could streamline their hiring process and automate certain recruiting tasks. Within their applicant tracking system (ATS), Indigo hires for English and bilingual positions, in many different locations. According to the National Retail Federation, November and December can represent over 25% of annual sales for retailers. Indigo employs over 6,100 people year-round with a substantial influx during the holiday season. This meant a lot of top candidates that could have filled a similar role or a role at a different location could be missed out on. Managers feared they could miss out on strong candidates if candidate wait times began to increase.Įach applicant was only being considered for the exact position they applied to. Using artificial intelligence (AI), Ideal helped Indigo reduce cost per hire by 71%, triple their qualified candidates, reduce potential for hiring bias and ultimately improve recruiter efficiency 3.7x.ĭue to their strong employer brand, store managers were inundated with a huge number of applicants. While other companies may only target the bottom line, Indigo was very clear that they wanted to focus on two key initiatives:ġ) Maintaining their excellent candidate experienceĢ) Continuing to cultivate their award-winning corporate culture Indigo wanted to use innovative technology to support their immense talent pool. Indigo approached Ideal as their number of applications continued to climb. With manual resume screening, even the most efficient employers need a strong partner to ensure candidate wait times do not become excessive. Repeatedly ranked among the top 10 in Top Retail Employer Brand lists, it is no surprise that Indigo is flooded with over 2200 online applications every single week. Indigo, “the world’s first cultural department store for book lovers,” is an adored and well-respected brand.Īs part of Indigo’s corporate identity, they take pride in an elevated employee experience.
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